:root {
  --bw-cream: #FAF8F5;
  --bw-warm-white: #FFFDFB;
  --bw-sand: #F0EBE3;
  --bw-stone: #D4CCC2;
  --bw-taupe: #B8AFA5;
  --bw-charcoal: #3D3A37;
  --bw-dark: #2A2725;
  --bw-muted: #7A746D;
  --bw-accent: #C4A882;
  --bw-accent-hover: #B89A74;
  --bw-rose: #E8D5D0;
  --bw-rose-dark: #C4A09A;
  --bw-amber: #F5E6D3;
  --bw-amber-dark: #D4A574;
  --bw-success: #D4E5D7;
  --bw-success-dark: #6B9E74;
  --bw-error: #F0D4D0;
  --bw-error-text: #9E6B6B;
  --bw-radius: 8px;
  --bw-radius-lg: 12px;
  --bw-shadow: 0 1px 3px rgba(61, 58, 55, 0.08);
  --bw-shadow-md: 0 4px 12px rgba(61, 58, 55, 0.1);
  --bw-shadow-lg: 0 8px 24px rgba(61, 58, 55, 0.12);
  --bw-transition: 350ms ease;
  --bw-font: inherit;
}

.bw-support-hub {
  max-width: 640px;
  margin: 0 auto;
  padding: 24px 16px 48px;
  font-family: var(--bw-font);
  color: var(--bw-charcoal);
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
}

.bw-support-hub * {
  box-sizing: border-box;
}

/* Steps / Sections */
.bw-step {
  display: none;
}

.bw-step.active {
  display: block;
  animation: bw-fade-in 350ms ease forwards;
}

@keyframes bw-fade-in {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* Header */
.bw-header {
  text-align: center;
  margin-bottom: 32px;
}

.bw-header h1 {
  font-size: 1.5rem;
  font-weight: 400;
  letter-spacing: 0.02em;
  color: var(--bw-dark);
  margin: 0 0 8px;
}

.bw-header p {
  font-size: 0.95rem;
  color: var(--bw-muted);
  margin: 0;
}

.bw-studio-note {
  margin-top: 0.75rem !important;
  font-size: 0.85rem !important;
  font-style: italic;
  line-height: 1.5;
}

/* Back button */
.bw-back-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: none;
  border: none;
  color: var(--bw-muted);
  font-size: 0.9rem;
  cursor: pointer;
  padding: 8px 0;
  margin-bottom: 16px;
  transition: color var(--bw-transition);
}

.bw-back-btn:hover {
  color: var(--bw-charcoal);
}

.bw-back-btn svg {
  width: 16px;
  height: 16px;
}

/* Path selection cards */
.bw-path-cards {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.bw-path-card {
  display: flex;
  align-items: center;
  gap: 20px;
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-sand);
  border-radius: var(--bw-radius-lg);
  padding: 24px;
  cursor: pointer;
  transition: border-color var(--bw-transition), box-shadow var(--bw-transition), transform 200ms ease;
  min-height: 88px;
}

.bw-path-card:hover {
  border-color: var(--bw-accent);
  box-shadow: var(--bw-shadow-md);
  transform: translateY(-2px);
}

.bw-path-card:active {
  transform: translateY(0);
}

.bw-path-card-icon {
  flex-shrink: 0;
  width: 48px;
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bw-sand);
  border-radius: 50%;
  color: var(--bw-muted);
  transition: background var(--bw-transition), color var(--bw-transition);
}

.bw-path-card:hover .bw-path-card-icon {
  background: var(--bw-accent);
  color: white;
}

.bw-path-card-icon svg {
  width: 22px;
  height: 22px;
}

.bw-path-card-content h3 {
  font-size: 1.05rem;
  font-weight: 500;
  margin: 0 0 4px;
  color: var(--bw-dark);
}

.bw-path-card-content p {
  font-size: 0.875rem;
  color: var(--bw-muted);
  margin: 0;
  line-height: 1.4;
}

/* Form fields */
.bw-field {
  margin-bottom: 20px;
}

.bw-field label {
  display: block;
  font-size: 0.9rem;
  font-weight: 500;
  color: var(--bw-charcoal);
  margin-bottom: 6px;
}

.bw-field .bw-label-hint {
  font-weight: 400;
  color: var(--bw-muted);
  font-size: 0.8rem;
}

.bw-field input[type="text"],
.bw-field input[type="email"],
.bw-field input[type="tel"],
.bw-field input[type="date"],
.bw-field textarea,
.bw-field select {
  width: 100%;
  padding: 12px 16px;
  font-size: 1rem;
  font-family: var(--bw-font);
  color: var(--bw-charcoal);
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-stone);
  border-radius: var(--bw-radius);
  outline: none;
  transition: border-color var(--bw-transition), box-shadow var(--bw-transition);
  -webkit-appearance: none;
  appearance: none;
}

.bw-field input:focus,
.bw-field textarea:focus,
.bw-field select:focus {
  border-color: var(--bw-accent);
  box-shadow: 0 0 0 3px rgba(196, 168, 130, 0.15);
}

.bw-field textarea {
  min-height: 140px;
  resize: vertical;
  line-height: 1.6;
}

.bw-field input[type="date"] {
  min-height: 48px;
  line-height: 1.4;
}

.bw-field input::placeholder,
.bw-field textarea::placeholder {
  color: var(--bw-taupe);
}

/* Phone field with country code */
.bw-phone-row {
  display: flex;
  gap: 8px;
}

.bw-phone-row select {
  width: 110px;
  flex-shrink: 0;
  padding-right: 28px;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath d='M3 5l3 3 3-3' fill='none' stroke='%237A746D' stroke-width='1.5' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
}

.bw-phone-row input {
  flex: 1;
}

/* Email suggestion */
.bw-email-suggestion {
  display: none;
  margin-top: 6px;
  padding: 8px 12px;
  background: var(--bw-amber);
  border-radius: var(--bw-radius);
  font-size: 0.85rem;
  color: var(--bw-charcoal);
  cursor: pointer;
  transition: background var(--bw-transition);
}

.bw-email-suggestion:hover {
  background: var(--bw-amber-dark);
  color: white;
}

.bw-email-suggestion.visible {
  display: block;
}

/* Field errors */
.bw-field-error {
  display: none;
  margin-top: 6px;
  font-size: 0.85rem;
  color: var(--bw-error-text);
  line-height: 1.4;
}

.bw-field-error.visible {
  display: block;
}

.bw-field.has-error input,
.bw-field.has-error textarea {
  border-color: var(--bw-rose-dark);
}

/* Honeypot */
.bw-hp {
  position: absolute;
  left: -9999px;
  top: -9999px;
  opacity: 0;
  height: 0;
  width: 0;
  overflow: hidden;
  pointer-events: none;
  tab-index: -1;
}

/* File upload zone */
.bw-upload-zone {
  border: 2px dashed var(--bw-stone);
  border-radius: var(--bw-radius-lg);
  padding: 32px 24px;
  text-align: center;
  cursor: pointer;
  transition: border-color var(--bw-transition), background var(--bw-transition);
  background: var(--bw-warm-white);
}

.bw-upload-zone:hover,
.bw-upload-zone.dragover {
  border-color: var(--bw-accent);
  background: rgba(196, 168, 130, 0.05);
}

.bw-upload-zone-icon {
  margin-bottom: 12px;
  color: var(--bw-taupe);
}

.bw-upload-zone-icon svg {
  width: 36px;
  height: 36px;
}

.bw-upload-zone-text {
  font-size: 0.95rem;
  color: var(--bw-muted);
  margin-bottom: 4px;
}

.bw-upload-zone-hint {
  font-size: 0.8rem;
  color: var(--bw-taupe);
}

.bw-upload-zone input[type="file"] {
  display: none;
}

/* File preview grid */
.bw-file-previews {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
  gap: 12px;
  margin-top: 16px;
}

.bw-file-preview {
  position: relative;
  border-radius: var(--bw-radius);
  overflow: hidden;
  background: var(--bw-sand);
  aspect-ratio: 1;
}

.bw-file-preview img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.bw-file-preview-overlay {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 4px;
  background: rgba(42, 39, 37, 0.5);
  color: white;
  font-size: 0.75rem;
  opacity: 0;
  transition: opacity var(--bw-transition);
}

.bw-file-preview:hover .bw-file-preview-overlay {
  opacity: 1;
}

.bw-file-preview-remove {
  position: absolute;
  top: 4px;
  right: 4px;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: rgba(42, 39, 37, 0.7);
  border: none;
  color: white;
  font-size: 14px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  transition: opacity var(--bw-transition);
  z-index: 2;
}

.bw-file-preview:hover .bw-file-preview-remove {
  opacity: 1;
}

/* File progress bar */
.bw-file-progress {
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  height: 4px;
  background: rgba(255, 255, 255, 0.3);
}

.bw-file-progress-bar {
  height: 100%;
  background: var(--bw-accent);
  transition: width 200ms ease;
  width: 0%;
}

/* Non-image file preview */
.bw-file-preview-doc {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 100%;
  padding: 8px;
  text-align: center;
}

.bw-file-preview-doc svg {
  width: 28px;
  height: 28px;
  color: var(--bw-muted);
  margin-bottom: 4px;
}

.bw-file-preview-doc span {
  font-size: 0.7rem;
  color: var(--bw-muted);
  word-break: break-all;
  max-height: 2.8em;
  overflow: hidden;
}

/* Upload status */
.bw-upload-status {
  margin-top: 8px;
  font-size: 0.85rem;
  color: var(--bw-muted);
  min-height: 1.4em;
}

/* Voice note */
.bw-voice-section {
  margin-top: 8px;
  margin-bottom: 20px;
}

.bw-voice-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 12px 20px;
  border: 1.5px solid var(--bw-stone);
  border-radius: var(--bw-radius);
  background: var(--bw-warm-white);
  color: var(--bw-charcoal);
  font-size: 0.9rem;
  font-family: var(--bw-font);
  cursor: pointer;
  transition: border-color var(--bw-transition), background var(--bw-transition);
  min-height: 44px;
}

.bw-voice-btn:hover {
  border-color: var(--bw-accent);
  background: rgba(196, 168, 130, 0.05);
}

.bw-voice-btn svg {
  width: 18px;
  height: 18px;
}

.bw-voice-btn.recording {
  border-color: var(--bw-rose-dark);
  background: var(--bw-rose);
  color: var(--bw-rose-dark);
}

/* Voice recording UI */
.bw-voice-recording {
  display: none;
  padding: 20px;
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-stone);
  border-radius: var(--bw-radius-lg);
  margin-top: 12px;
}

.bw-voice-recording.active {
  display: block;
}

.bw-voice-waveform {
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 3px;
  margin-bottom: 12px;
}

.bw-voice-waveform-bar {
  width: 3px;
  background: var(--bw-accent);
  border-radius: 2px;
  transition: height 100ms ease;
  height: 8px;
}

.bw-voice-timer {
  text-align: center;
  font-size: 1.1rem;
  color: var(--bw-charcoal);
  font-variant-numeric: tabular-nums;
  margin-bottom: 16px;
}

.bw-voice-controls {
  display: flex;
  justify-content: center;
  gap: 12px;
}

.bw-voice-stop-btn,
.bw-voice-rerecord-btn {
  padding: 10px 20px;
  border-radius: var(--bw-radius);
  border: 1.5px solid var(--bw-stone);
  background: var(--bw-warm-white);
  color: var(--bw-charcoal);
  font-size: 0.9rem;
  font-family: var(--bw-font);
  cursor: pointer;
  min-height: 44px;
  transition: border-color var(--bw-transition), background var(--bw-transition);
}

.bw-voice-stop-btn {
  background: var(--bw-rose);
  border-color: var(--bw-rose-dark);
  color: var(--bw-rose-dark);
}

.bw-voice-stop-btn:hover {
  background: var(--bw-rose-dark);
  color: white;
}

/* Voice playback */
.bw-voice-playback {
  display: none;
  padding: 16px;
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-stone);
  border-radius: var(--bw-radius-lg);
  margin-top: 12px;
}

.bw-voice-playback.active {
  display: block;
}

.bw-voice-playback audio {
  width: 100%;
  margin-bottom: 12px;
  height: 40px;
}

.bw-voice-playback-actions {
  display: flex;
  gap: 12px;
}

.bw-voice-transcript-preview {
  margin-top: 8px;
  padding: 10px 12px;
  background: var(--bw-sand);
  border-radius: var(--bw-radius);
  font-size: 0.85rem;
  color: var(--bw-muted);
  font-style: italic;
}

/* Order lookup */
.bw-order-lookup {
  text-align: center;
}

.bw-order-lookup-tabs {
  display: flex;
  gap: 0;
  margin-bottom: 20px;
  border: 1.5px solid var(--bw-stone);
  border-radius: var(--bw-radius);
  overflow: hidden;
}

.bw-order-lookup-tab {
  flex: 1;
  padding: 12px 16px;
  font-size: 0.9rem;
  font-family: var(--bw-font);
  background: var(--bw-warm-white);
  border: none;
  color: var(--bw-muted);
  cursor: pointer;
  transition: background var(--bw-transition), color var(--bw-transition);
  min-height: 44px;
}

.bw-order-lookup-tab.active {
  background: var(--bw-sand);
  color: var(--bw-charcoal);
  font-weight: 500;
}

.bw-order-lookup-tab + .bw-order-lookup-tab {
  border-left: 1.5px solid var(--bw-stone);
}

/* Order results */
.bw-order-result {
  display: none;
  text-align: left;
}

.bw-order-result.active {
  display: block;
}

.bw-order-card {
  border: 1.5px solid var(--bw-sand);
  border-radius: var(--bw-radius-lg);
  padding: 20px;
  margin-bottom: 16px;
  background: var(--bw-warm-white);
  cursor: pointer;
  transition: border-color var(--bw-transition), box-shadow var(--bw-transition);
}

.bw-order-card:hover {
  border-color: var(--bw-accent);
  box-shadow: var(--bw-shadow-md);
}

.bw-order-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 12px;
}

.bw-order-card-number {
  font-weight: 500;
  font-size: 1rem;
  color: var(--bw-dark);
}

.bw-order-card-date {
  font-size: 0.85rem;
  color: var(--bw-muted);
}

/* Stacked product list */
.bw-order-items-stacked {
  display: flex;
  flex-direction: column;
  gap: 0;
}

.bw-order-item-row {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 12px 0;
  border-bottom: 1px solid var(--bw-sand);
}

.bw-order-item-row:last-child {
  border-bottom: none;
}

.bw-order-item-thumb {
  width: 56px;
  height: 56px;
  border-radius: var(--bw-radius);
  background: var(--bw-sand);
  flex-shrink: 0;
  overflow: hidden;
}

.bw-order-item-thumb img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.bw-order-item-info {
  flex: 1;
  min-width: 0;
}

.bw-order-item-name {
  color: var(--bw-charcoal);
  font-size: 0.9rem;
  line-height: 1.4;
}

.bw-order-item-variant {
  color: var(--bw-muted);
  font-size: 0.8rem;
}

.bw-order-item-qty {
  color: var(--bw-muted);
  font-size: 0.8rem;
}

/* Legacy horizontal items (order cards in multi-order list) */
.bw-order-items {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
}

.bw-order-item {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 0.9rem;
}

.bw-order-item-img {
  width: 48px;
  height: 48px;
  border-radius: var(--bw-radius);
  object-fit: cover;
  background: var(--bw-sand);
}

/* Status card — matches path card styling */
.bw-status-card {
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-sand);
  border-radius: var(--bw-radius-lg);
  padding: 20px 24px;
  margin-bottom: 16px;
}

.bw-status-card h4 {
  font-size: 1.05rem;
  font-weight: 500;
  margin: 0 0 6px;
  color: var(--bw-dark);
}

.bw-status-card p {
  font-size: 0.9rem;
  color: var(--bw-muted);
  margin: 0;
  line-height: 1.5;
}

/* Inline tracking */
.bw-tracking-inline {
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid var(--bw-sand);
}

.bw-tracking-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 8px;
}

.bw-tracking-label {
  font-size: 0.85rem;
  color: var(--bw-muted);
}

.bw-tracking-number {
  font-size: 0.9rem;
  font-weight: 500;
  color: var(--bw-charcoal);
  font-variant-numeric: tabular-nums;
  letter-spacing: 0.02em;
}

/* Tracking timeline */
.bw-tracking-timeline {
  margin: 14px 0 10px;
  padding-left: 12px;
}

.bw-tracking-event {
  display: flex;
  gap: 12px;
  padding-bottom: 14px;
  position: relative;
}

.bw-tracking-event:last-child {
  padding-bottom: 0;
}

.bw-tracking-event::before {
  content: '';
  position: absolute;
  left: 4px;
  top: 12px;
  bottom: 0;
  width: 1px;
  background: var(--bw-stone);
}

.bw-tracking-event:last-child::before {
  display: none;
}

.bw-tracking-event-dot {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--bw-stone);
  flex-shrink: 0;
  margin-top: 4px;
  position: relative;
  z-index: 1;
}

.bw-tracking-event.latest .bw-tracking-event-dot {
  background: var(--bw-accent);
  box-shadow: 0 0 0 3px rgba(196, 168, 130, 0.2);
}

.bw-tracking-event-content {
  flex: 1;
  min-width: 0;
}

.bw-tracking-event-msg {
  font-size: 0.85rem;
  color: var(--bw-charcoal);
  line-height: 1.4;
}

.bw-tracking-event.latest .bw-tracking-event-msg {
  font-weight: 500;
}

.bw-tracking-event-meta {
  font-size: 0.78rem;
  color: var(--bw-muted);
  margin-top: 2px;
}

.bw-tracking-detail-link {
  display: inline-block;
  font-size: 0.85rem;
  color: var(--bw-accent-hover);
  text-decoration: none;
  transition: color var(--bw-transition);
}

.bw-tracking-detail-link:hover {
  color: var(--bw-charcoal);
}

/* Still need help button */
.bw-still-need-help {
  text-align: center;
  margin-top: 24px;
}

.bw-still-need-help-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 14px 28px;
  background: var(--bw-warm-white);
  border: 1.5px solid var(--bw-accent);
  border-radius: var(--bw-radius);
  color: var(--bw-accent-hover);
  font-size: 0.95rem;
  font-family: var(--bw-font);
  cursor: pointer;
  transition: background var(--bw-transition), color var(--bw-transition);
  min-height: 44px;
}

.bw-still-need-help-btn:hover {
  background: var(--bw-accent);
  color: white;
}

/* Submit button */
.bw-submit-btn {
  width: 100%;
  padding: 16px 24px;
  background: #000;
  color: #fff;
  border: none;
  border-radius: 0;
  font-size: 0.9rem;
  font-family: var(--bw-font);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.15em;
  cursor: pointer;
  transition: background var(--bw-transition), transform 200ms ease;
  min-height: 48px;
  position: relative;
}

.bw-submit-btn:hover:not(:disabled) {
  background: #222;
  transform: translateY(-1px);
}

.bw-submit-btn:active:not(:disabled) {
  transform: translateY(0);
}

.bw-submit-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

.bw-submit-btn.loading {
  color: transparent;
}

.bw-submit-btn.loading::after {
  content: '';
  position: absolute;
  top: 50%;
  left: 50%;
  width: 20px;
  height: 20px;
  margin: -10px 0 0 -10px;
  border: 2px solid rgba(255, 255, 255, 0.3);
  border-top-color: white;
  border-radius: 50%;
  animation: bw-spin 600ms linear infinite;
}

@keyframes bw-spin {
  to { transform: rotate(360deg); }
}

/* Lookup button */
.bw-lookup-btn {
  width: 100%;
  padding: 14px 24px;
  background: var(--bw-charcoal);
  color: white;
  border: none;
  border-radius: var(--bw-radius);
  font-size: 0.95rem;
  font-family: var(--bw-font);
  font-weight: 500;
  cursor: pointer;
  transition: background var(--bw-transition);
  min-height: 48px;
  margin-top: 12px;
}

.bw-lookup-btn:hover:not(:disabled) {
  background: var(--bw-dark);
}

.bw-lookup-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
}

/* Confirmation screen */
.bw-confirmation {
  text-align: center;
  padding: 40px 20px;
}

.bw-confirmation-icon {
  width: 64px;
  height: 64px;
  margin: 0 auto 20px;
  border-radius: 50%;
  background: var(--bw-success);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--bw-success-dark);
}

.bw-confirmation-icon svg {
  width: 32px;
  height: 32px;
}

.bw-confirmation h2 {
  font-size: 1.3rem;
  font-weight: 400;
  color: var(--bw-dark);
  margin: 0 0 12px;
}

.bw-confirmation p {
  font-size: 0.95rem;
  color: var(--bw-muted);
  margin: 0 0 8px;
  line-height: 1.6;
}

.bw-confirmation-time {
  font-size: 0.9rem;
  color: var(--bw-muted);
  font-style: italic;
}

.bw-confirmation-email {
  font-weight: 500;
  color: var(--bw-charcoal);
}

/* Session restore banner */
.bw-restore-banner {
  display: none;
  padding: 16px;
  background: var(--bw-amber);
  border-radius: var(--bw-radius-lg);
  margin-bottom: 20px;
  text-align: center;
}

.bw-restore-banner.visible {
  display: block;
}

.bw-restore-banner p {
  font-size: 0.9rem;
  color: var(--bw-charcoal);
  margin: 0 0 12px;
}

.bw-restore-banner-actions {
  display: flex;
  justify-content: center;
  gap: 12px;
}

.bw-restore-btn {
  padding: 8px 20px;
  border-radius: var(--bw-radius);
  font-size: 0.85rem;
  font-family: var(--bw-font);
  cursor: pointer;
  min-height: 36px;
  border: 1.5px solid var(--bw-stone);
  background: var(--bw-warm-white);
  color: var(--bw-charcoal);
  transition: background var(--bw-transition);
}

.bw-restore-btn.primary {
  background: var(--bw-charcoal);
  border-color: var(--bw-charcoal);
  color: white;
}

.bw-restore-btn:hover {
  opacity: 0.85;
}

/* Not found state */
.bw-not-found {
  text-align: center;
  padding: 24px;
  background: var(--bw-cream);
  border-radius: var(--bw-radius-lg);
}

.bw-not-found p {
  font-size: 0.95rem;
  color: var(--bw-muted);
  margin: 0 0 8px;
  line-height: 1.5;
}

/* Multiple orders prompt */
.bw-multiple-orders p {
  font-size: 0.95rem;
  color: var(--bw-charcoal);
  margin: 0 0 16px;
  text-align: center;
}

/* General messages */
.bw-message {
  padding: 12px 16px;
  border-radius: var(--bw-radius);
  font-size: 0.9rem;
  margin-bottom: 16px;
  line-height: 1.5;
}

.bw-message.error {
  background: var(--bw-error);
  color: var(--bw-error-text);
}

.bw-message.warning {
  background: var(--bw-amber);
  color: var(--bw-charcoal);
}

.bw-message.info {
  background: var(--bw-sand);
  color: var(--bw-charcoal);
}

/* Preparing files indicator */
.bw-preparing {
  display: none;
  align-items: center;
  gap: 10px;
  padding: 12px 16px;
  background: var(--bw-sand);
  border-radius: var(--bw-radius);
  margin-bottom: 16px;
  font-size: 0.9rem;
  color: var(--bw-muted);
}

.bw-preparing.active {
  display: flex;
}

.bw-preparing-spinner {
  width: 16px;
  height: 16px;
  border: 2px solid var(--bw-stone);
  border-top-color: var(--bw-accent);
  border-radius: 50%;
  animation: bw-spin 600ms linear infinite;
}

/* Fallback message */
.bw-fallback {
  display: none;
  text-align: center;
  padding: 24px;
  background: var(--bw-rose);
  border-radius: var(--bw-radius-lg);
  margin-top: 16px;
}

.bw-fallback.visible {
  display: block;
}

.bw-fallback p {
  font-size: 0.95rem;
  color: var(--bw-charcoal);
  margin: 0;
  line-height: 1.5;
}

.bw-fallback a {
  color: var(--bw-accent-hover);
  font-weight: 500;
}

/* Rate limit message */
.bw-rate-limit {
  display: none;
  text-align: center;
  padding: 20px;
  background: var(--bw-amber);
  border-radius: var(--bw-radius-lg);
  margin-top: 16px;
}

.bw-rate-limit.visible {
  display: block;
}

.bw-rate-limit p {
  font-size: 0.95rem;
  color: var(--bw-charcoal);
  margin: 0;
  line-height: 1.5;
}

/* Responsive */
@media (min-width: 480px) {
  .bw-support-hub {
    padding: 32px 24px 64px;
  }

  .bw-path-cards {
    flex-direction: row;
  }

  .bw-path-card {
    flex: 1;
    flex-direction: column;
    text-align: center;
    padding: 28px 20px;
  }

  .bw-file-previews {
    grid-template-columns: repeat(auto-fill, minmax(110px, 1fr));
  }
}

@media (min-width: 640px) {
  .bw-header h1 {
    font-size: 1.75rem;
  }

  .bw-support-hub {
    padding: 40px 24px 80px;
  }
}